October 13, 2009

Starbucks Via.

As you may or may not know, Starbucks recently released their version of instant coffee called "Via." In all honesty, it is not terrible. If you go by taste.

Starbucks prides itself on making the best coffee in possibly the whole world. I cannot verify this, as I am a rather inexperienced coffee drinker and also have not had coffee all over the world, but people who's coffee opinions I respect enjoy Starbucks coffee and regard it as high quality. Instant coffee is not revered for its quality. In fact, it is generally regarded as cheap (the bad kind) and pretty much anything EXCEPT high quality. The question must then be raised, "Why make a Starbucks instant coffee?"

The fundamental answer is very simple. Money.

This can't be denied. As we sat in the introductory meeting to this stuff - in which it was shown as this wonderful thing because you can put it in warm milk and make a "Via latte," or "Via whip" cream, perhaps a distraction from the basic idea that it is after all instant coffee - my store manager repeatedly mentioned that the instant coffee market is a $21 billion industry, and Starbucks has only 4% of that (which of course begs the question, if it owns 4% of it, don't they already make instant coffee?).

Towards the end of the meeting, during the questions part, I asked why this was happening. I said, the automobile industry is also a multi-billion dollar industry, so are we going to start making cars (the point being that instant coffee and Starbucks are not same product, if even related at all)? I was met with the same answer: The instant coffee market is a $21 billion industry, we only have a small piece of it. Our regional manager said that I need to look at it differently, that "15 years ago he would have had the same response." He went on saying that it opens so much room for growth and expansion.

He means and meant money. For the people up top. The ones with paid hour-long lunch breaks and sustainable pay. The ones that make the impossible-to-meet standards of keeping a clean store and potentially never had to. They're the ones that benefit.

Starbucks managed to at least try to cover it up for a while. But it caught up with them (rather, we're realizing it). They and Walmart, Nike, and any other corporation with a bad name, are all on the same team.  

Here's the commercial for it. Doesn't look or sound too terrible, does it? Come on. Dunkin Donuts sells pizza and flat-bread sandwiches now. Everybody pushes the envelope to inane degrees that people call "smart business" because it's an additional and "unique" way to make money.

"Fortified cares and modified principles. Convenience is the name of the game. Self-indulgence is the rule."

Ultimately I think it's degrading to both Starbucks and their customers.

1 Comments:

At 9:59 AM , Blogger wgkealey said...

I'd like to think I have pretty good taste for coffee, and I think Starbucks coffee is terrible. I'm only talking about the drip coffee, I don't drink any of that fancy stuff. The coffee is too bitter, and oftentimes brewed at too high of a temperature. This does cause some of the bitterness, but it also causes more caffeine to come out, which I think is a ploy to try and addict the regular customer to caffeine and Starbucks particular brand of coffee. In other news, instant coffee is terrible.

 

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